We love our customers, and it's so nice to hear that you're loving us back! You can see a snippet of the wonderful feedback we've been receiving below.
"Just thought I’d let you know that I received my product (which I love) but I also noticed the fantastic customer experience I had. From the thank you email to the handwritten note with my delivery, the nice packaging and eco friendly delivery satchel I just want to say I’m really impressed! I stumbled upon your website because I had received a sample of the scrub so I knew what I wanted and didn’t look at anything else on your website. But now, after these little touches it made your business stick in my mind and I’ve gone back on your website to see all the amazing products you sell and will definitely be purchasing things in the future!" - Danielle, NSW.
"Highly recommend Natural Supply Co. Celeste went above and beyond to help me with a gift being sent directly to someone special and I’m so grateful. Extremely quick service and postage! Thank you so much." - Laura, VIC.
"Dear Celeste & Sarah, I would like to commend you both on the beautiful packing of my order! The detox tea bag is a wonderful surprise and my ever eco tumblers were wrapped so beautifully! It really means a lot to open up a parcel and feel as though it’s been sent by a friend! So thank you friends, and I look forward to shopping with you again soon." - Jamie-Lee, QLD.
"Received another order today. Super fast delivery and thus order prep, and always love the product, it’s been over 2 years since I've been shopping with NSC." - Noemie, VIC.
"I was so impressed when I purchased a couple of items for myself recently that all the women in my family are now getting gifts for Christmas from you! The products I purchased are wonderful! Thank you again." - Karla, VIC.
"Hands down the best thing about this beautiful company is that the actual products never disappoint! Every single product I've purchased (and I've purchased a lot) always delivers exactly what it says it will, hence I am always so satisfied with my purchases! I have 100% confidence in NSC, its products and its recommendations. Thank you!" - Jess, VIC.
"I am all about what you are doing with your business and I wish I had found your website earlier! I have been trying to use more natural beauty products for a little while however it isn’t always easy as you know, lots of products state they maybe natural or vegan but still can contain harmful chemicals. So I am loving the wide range of amazing products you have free of all the nasties! Your website provides great information about your products and your customer service is amazing! So thank you, can’t wait to shop again! " - Ally, VIC.
"Glad I found your site as it’s very obvious you care about your business and customers." - Di, NSW.
"I love your products so I will be popping up on your computer records from time to time. :) It’s not just the products but also the customer service that makes a great business. And yours is top notch." - Jenette, SA.
"I wanted to send you a quick message to say thank you! I have had such a wonderful experience purchasing from Natural Supply Co and this most recent email has really reinforced what amazing customer service you guys provide. It’s refreshing to find a company that I love so much not only for high quality products and fast delivery, but also the amazing people behind it. Thanks again" - Miranda, ACT.
"I just wanted to say a little thank you for how quick and easy and pleasant your online ordering system was! I also work in online sales and customer service, and I appreciate good service when I see it. You have a beautiful site, with a beautifully curated range of goodies. I will most definitely be ordering again soon :)" - Juliette, VIC.
"My parcel has just arrived and I just wanted to say a massive thanks, yet again! The packaging is super lovely and the sample is awesome! Thank you so much :) It's absolutely always a pleasure shopping with you three wonderful women! :)" - Louisa, TAS.
"I love your store! Your company has the energy of a place that you just want to come in, sit down, get cozy with a nice cup of tea and enjoy shopping for great natural products! You guys have great energy!!" - Merri, USA.
"Hello, I just wanted to let you know my order arrived today and I am thrilled with it, thank you! It was such fast shipping and beautifully wrapped. I look forward to shopping with you again." - Melissa, VIC.
"I've shopped with NSC a few times now and I just wanted to tell you that I really love your store and the products you stock and always enjoy shopping with you. Saving my pennies so I can slowly but surely replace all the products in my house with natural and organic products. :) Keep up the great work!" - Leni, QLD.
"Received my goodies and couldn't be happier! Thank you so much! Cutest packaging ever." - Amy, Singapore.
"Big, huge, peach coloured thank you!! I received my gorgeous lil package on Friday (much earlier than I expected!) and was utterly delighted with the packaging & the personalized note! You are definitely my new #1 for my natural beauty supplies. Keep up the awesome work! Wishing you all amazing success." - Amelia, VIC.
"I just wanted to say a big THANK YOU!!! My products are always delivered ridiculously quickly - like magic - with a beautiful note inside. This is by far my favourite website to purchase from, I plan on telling everyone I know. Thank you so much, keep up the good work!" - Alexandra, NSW.
"I have just received the goodies that I ordered last week and just wanted to let you know how happy I am! Not only did I receive them so quickly, but they were so beautifully packaged! I will definitely be ordering from you again!" - Sarah, Christchurch.
"I just wanted to thank you for the SmartCups!! I returned home to find your gorgeous packaging awaiting me and I am so so happy with the cups!! I almost don't want to break them in, (however I'm sure that feeling won't last too long into the morning). I also want to thank you for the little sample you included. I have honestly found this shopping experience to be the best so far and I will be recommending you to EVERYONE! Especially my vegan friends that will find your products to be amazing. " - Maddie, NSW.
"Honestly you guys actually understand that customer service is as important online as it is in a face to face shop. I love that." - Bree, VIC.
"Hello Girls, I just wanted to say thank you for your incredibly speedy delivery of my Jacqueline Evans products - and the little surprises in the bag. I've been wanting to try your business for a while...and now I'm happy I have." - Colleen, VIC.
"I have to say that the bundle of goodies I received from you today was the most beautifully packaged online order I've ever received - from both an aesthetic and sustainable viewpoint! Thank you." - Delia, VIC.
"I'd just like to say a big thank you to you not only for your website and the fact that you now sell my beloved LAVANILA body butters (which were previously very hard to find in Australia), but for the incredibly speedy delivery of my order. I put in my order sometimeon Monday & it arrived yesterday morning - I honestly wasn't expecting that since I live interstate. I was also touched by the personal note that came with my delivery, as well as the free PHR hair moisturiser sample thrown into the mix. It's these simple touches that will keep this lady coming back for more in the future & I will definitely recommend your site to everyone. Keep up the good work!" - Shelley, NSW.
"Thank you Celeste and Catherine! I made my very first order online yesterday and was delighted to receive my delivery today. I simply love the cuticle care and it even smells divine too! So impressed! :) x" - Joanne, VIC.
"Just wanted to say a massive THANKYOU to Natural Supply Co for their absolutely amazing products and incredible customer service. Absolutely perfect!" - Amber, VIC.
"Ladies once again thank you for my package (received a few weeks ago now). The hand written note gets me every time and the fact that you remember your customers means even more. I'd also like to thank you for my Grown Alchemist sample, it's so nice to try other brands and guess what? I'll definitely be adding it to my next order! So all in all, thank you for such a great experience, one happy lady here!" - Rowena, WA.
"Thank you ladies for an effortless transaction. I've just received my JE serum and it was beautifully packaged and safely bubble wrapped too! The handwritten note was such a beautiful touch. Just fantastic to deal with, will be recommending you to everyone I know!" - Rowena, WA.
"I wanted to take the time to thank you both for your wonderful prompt service. I ordered at lunchtime yesterday and got my order in 24 hours. Thank you for the kind note and sample, it's simple touches like this that attract me as an ongoing customer. Thank you, and I can't wait to place my next order. Enjoy your weekend." - Frankie, VIC.
"My name is Anna & I just wanted to send a thank you & to let you know how impressed we have been by the Liquid Soap in Mermaid Kisses! I was planning my daughter's baptism & we held the event at a restaurant by the bay with an enchanted under the sea theme, & our guests received this as a baptism favour. Our daughter's god parents purchased 20 of these bottles after I told them I had sourced them from Natural Supply Co. Firstly it fit in with the theme so perfectly & secondly the glass bottle is so chic & simple & it is so beautifully scented & mild on the skin. I have received so many wonderful comments & I have spread the word about your amazing products & online store. I absolutely love your attention to detail & 'simply put' the care you put into your products from the beginning until your customers open their delightful goodies in the box is just so personal. I love what you stand for & please continue doing what you do best." - Anna, VIC
"I have purchased from Natural Supply Co a few times now and I'm extremely happy with the exceptional service. I always receive my packages in a very timely manner and the packaging makes me feel so happy. I requested a brand to be stocked and Celeste and Catherine made it happen very quickly. Your customer service is beyond amazing and I'm so thankful :)" - Rachel, VIC.
"Thank you Natural Supply Co and Celeste for helping me place my first of many orders with your company. Very excited to receive my Lanolips products which have been impossible to purchase till today. Impossible since I live in America. Looking forward to trying a few other products i saw on your web site. Thank you again for all your help with making me a happy customer." - Molly, New York.
"Thank you Celeste and Catherine!! My order arrived so quickly and I felt spoilt by the beautiful packaging, personalized note and extra gift you threw in for me. I love the concept of your site so much that even though I knew I was only buying Grown Alchemist products, I wanted to order through you to support you. In doing so I came across the sin-min lip balm that is now my new favorite!! Thanks again ladies!!" - Davina, VIC.
"I just wanted to thank you! For almost a year I have been using the Jacqueline Evans skincare range and seen amazing results. Even at 30, I'm still suffering from hormonal acne and have tried every product on the market. For about 4 years I've been eating what some would call 'clean' eating and others would call a mix of paleo and vegan, as I needed to find a way to control my health issues and food allergies (I suffer from PCOS and in the past migraines, I also have a minor heart condition). It wasn't until I had my daughter almost a year ago I had an 'aha!' moment about the chemicals I was putting into my skin. I've spent hours and hours researching organic/natural products and have tried a range that do and don't work. Funnily enough most of the products I've tried and loved you just happen to sell, I only wish I was clever enough to think of an online store myself.
I've ordered many products from the original wholesaler themselves and other online stores and I must say, yours is the very best! Through your beautiful website, your careful individually wrapped items, your beautiful personal notes, your care in making sure the customer is satisfied through emails and messages, you manage to make the experience of shopping with you more personal than going into town and purchasing these items. I also love that you live locally, as I understand the importance of supporting local businesses being a business owner myself.
Thank you for your amazing service. I get excited every time I receive a package from you.I'm looking forward to ordering from your hair range next.
P.S. Thanks for the advice with the lippy it's as if the colour was made for my hair and skin colour. I am tempted to order the other one also. Thanks again." - Adriana, VIC.
"I recently bought the Eco Tan Certified Organic Invisible Tan from you. After so many tanning failures, using a range of different products over the years, this is the first tanning product I have used that provides a natural looking non-streak tan! Two huge additional bonuses for me with this - it smells good (unlike all other tanning products I've tried!) and more importantly, it is a purely organic, no nasty product. Thanks Natural Supply Co - I'm well and truly hooked!
P.S. I also loved your packaging and how quickly it arrived after placing my order. Thank you!" - Carmen, VIC.
"Thank you for your prompt processing of my order, which I received today. I love the packaging and the hand written note. I really needed to make a purchase after reading about your business in the Geelong Addy mag lift out. Well done!!!! I am all about supporting local businesses and I look forward to some pampering with my Love Soap hand wash!" -Christine, VIC.
"Thank you so much for my order that I received this morning. I was so impressed with my products that I just placed another bigger order with you. I really loved the personal touch of the hand written card and the ribbon that tied the package up. Sometimes it's the little things that make the loveliest touches. Good luck with it all. I know you'll do fabulously x" - Karen, TAS.
"My order arrived today!! Awesome service, beautifully packaged. I ordered some Badger stuff that I have bought before but also ordered a Shore Soap Co moisturiser stick, I want to keep applying it, I love it!!" - Gillian, NSW.
"Thank you Celeste & Catherine from @thenaturalsupplyco for my delivery! I only ordered this yesterday and I've already received my amazing product. Can't wait to use it. Thanks guys." - @elizabethacampbell via Instagram.
"My @thenaturalsupplyco order is here and everything is beautiful! Thanks girls xo." - @beachypeach via Instagram.
"My first order from @thenaturalsupplyco arrived at work today. It was like Christmas! Got me some Sin-Min horchata lipbalm which smells insane and makes me want to eat it/ cinnamon buns all day; Bite Beauty lipstick in 'Cherry' and made with all-natural food grade ingredients which is awesome considering how much lippy we actually ingest; and Murchison-Hume all-surface spray for my wannabe chemical-free home; Well People mineral powder foundation starter kit with a bronzer and brush; plus Love Soap organic lavender and meadowfoam shampoo and bodywash specially formulated for sensitive babies like Bertie! What a haul." - @nofusshealthyeating via Instagram.
"Organic never got so good. Thank you, I LOVE these beautiful products!" - @bombastic1983 via Instagram.