We ship orders by Australia Post eParcel, and we will send an email to you with tracking details once your order has shipped.
If you'd like your parcel left in a secure location at home, please leave a note on your order and let us know, with any instructions. Please note - if you do request your order to be left, we are not liable for any losses which may occur.
Shipping costs - within Australia
Orders over $99: free standard shipping
Orders under 5kg: $8
Orders over 5kg: $16
Express post under 5kg: $15
Express post over 5kg: $22
Local orders (Geelong, VIC) can be collected from our lovely friends at Boom Gallery, 11 Rutland Street, Newtown. Please select the PICKUP option at checkout and no shipping fee will be charged.
Boom's opening hours are:
**Please note: You will receive a dispatch email to let you know when your order is available at Boom for collection.**
Shipping costs - International
Due to popular demand, we offer tracked shipping to the USA, Canada, France, the United Kingdom, Singapore, Hong Kong and New Zealand.
We are now offering Express Courier International flat-rate shipping to the USA, Canada, New Zealand, Hong Kong, China and Japan. This means you'll receive your order really quickly (within a week!) and will pay the following flat rate:
New Zealand: $15 flat rate up to 2kg
USA & Canada: $30 flat rate up to 2kg
China, Hong Kong & Japan: $25 flat rate up to 2kg
If you live in another part of the world and would like to receive goodies from Natural Supply Co, please email us at email@example.com with the products you are interested in and the country you would like them sent to, and we will send through a shipping quote!
*Please note: Lanolips products can only be shipped within Australia and New Zealand.
What happens if I don't like the products I ordered?
Please send us an email at firstname.lastname@example.org to let us know what the problem is. We're always interested to receive feedback. Then, send your products back in re-saleable condition (unopened and unused) within 30 days of the order date, and we will be happy to provide you with an exchange or store credit (postage not included).
NB: Returned items must be received by us in the same condition as you received them.
If you have any queries about selecting skincare products, please email us as this will make it much easier for you to be able to select products that are right for you.
What about if the product breaks, is faulty, or is not what I ordered?
In this case, we're happy to provide a refund, replacement, exchange or store credit, including all postage costs. Please make sure you email us within 7 days of receiving your order, so that we can make the necessary arrangements.
How to return products
First of all, please email us to let us know the reason for the return, then print out a copy of your email and send it back to us with your products. Returns will not be accepted unless you have emailed us first as this will help us help you and all of our customers in the future.
You'll then need to send the products to us:
Natural Supply Co
PO Box 7142
Geelong West, VIC 3218
Please note that your return must be sent back within 30 days of the order date.