We ship orders with Australia Post, and email tracking details once your order has shipped. Please check your spam folder if you haven't received the tracking email within 1 business day of placing your order.
If you'd like your parcel left in a secure location at home, please leave a note on your order and let us know, with any instructions.
Please note: if you do request your order to be left, we are not liable for any losses which may occur.
Shipping costs - within Australia
Orders over $99: free standard shipping
Orders under $99: $9.95
Express post: $15
Free pickup is available from our store in Newtown, at 5 Rutland Street - in the red brick mill building in front of Big Boom.
Our opening hours are:
|Monday||10am - 3pm|
10am - 3pm
10am - 3pm
10am - 3pm
10am - 3pm
|Saturday||10am - 3pm|
We are now offering a same-day delivery service for customers in postcodes 3216, 3218, 3219 and 3220. It's $7.95 for delivery, with all orders placed before 2pm Monday to Friday delivered on the same day.
Please note, order placed after 2pm will be delivered the next day (excluding weekends).
Shipping costs - International
Due to popular demand, we offer tracked shipping to the USA, Canada, the UK, New Zealand and throughout Asia.
We are unable to ship to the EU due to complicated customs requirements.
We understand that international shipping is expensive; we ship using Australia Post Standard International Airmail, which includes tracking details. We charge what we are charged, and costs depend on the weight of your parcel.
* Many countries charge customs duties/taxes for international orders. Please review your countries customs policies as we are not responsible for the payment of those fees. All import duties and taxes are the responsibility of the customer.
*Please note: Lanolips products can only be shipped within Australia and New Zealand.
What happens if I don't like the products I ordered?
Please send us an email at email@example.com to let us know what the problem is. We're always interested to receive feedback. Then, send your products back in re-saleable condition (unopened and unused) within 30 days of the order date, and we will be happy to provide you with an exchange or store credit (postage not included).
NB: Returned items must be received by us in the same condition as you received them.
If you have any queries about selecting skincare products, please email us as this will make it much easier for you to be able to select products that are right for you.
What about if the product breaks, is faulty, or is not what I ordered?
In this case, we're happy to provide a refund, replacement, exchange or store credit, including all postage costs. Please make sure you email us within 7 days of receiving your order, so that we can make the necessary arrangements.
How to return products
First of all, please email us to let us know the reason for the return, then print out a copy of your email and send it back to us with your products. Returns will not be accepted unless you have emailed us first as this will help us help you and all of our customers in the future.
You'll then need to send the products to us:
Natural Supply Co
5 Rutland Street
Newtown VIC 3220
Please note that your return must be sent back within 30 days of the order date.